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Submit Warranty Claim

Please note: To the fullest extent permitted under the law, this warranty shall not cover and Trex shall not be responsible for costs and expenses incurred with respect to the removal of defective product or the installation of replacement materials, including but not limited to labour and freight.

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Contact Information (the individual to whom all claim related correspondence will be sent)

Is This Claim Only For Lighting Products: Lighting Troubleshooting Guide

First Name: *

Last Name: *

Are You The: * Homeowner Contractor

Street Address: *

City: *

State / Territory: *

Post Code: *

Country: *

Primary Phone: *

Alternate Phone:

Email Address: * Verify Email: *

Preferred Method of Contact: *

Property Address

Copy mailing address:

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City: *

State / Territory: *

Post Code: *

Country: *

Trex Provider Information

Provider *

Self-Installed

Contractor

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Is the product installed? *

Date of Purchase or Installation: *

Trex Product Information

Trex Decking

Please populate total square meters OR deck dimensions.

Deck Size

Square Meters: *

Length: *

Width: *

Material: * Colour: *

Trex Railing

Number of Sections (1 Post to Another Post): * Linear Meters: * Material: * Colour: *

Trex Lighting

Deck Lighting: Landscape Lighting:

Other Product

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Concern

Description of concern: *
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Upload Photo of Entire Deck: (Not required for Lighting Claims) * {{claim.OverviewPhoto.FileName}}

Upload Photo of Issue (1): * (Not required for Lighting Claims) {{claim.AdditionalPhoto1.FileName}} Upload Photo of Issue (2): * (Not required for Lighting Claims) {{claim.AdditionalPhoto2.FileName}} Upload Photo of Issue (3): * (Not required for Lighting Claims) {{claim.AdditionalPhoto3.FileName}}

Additional Attachments

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Upload Proof of Ownership: (Not required for Lighting Claims) * {{claim.ProofOfProperty.FileName}}

Upload Proof of Purchase: (Not required for Lighting Claims) * {{claim.ProofOfPurchaseReceipt.FileName}}

Upload End of Board Photo: (Not required for Lighting Claims) {{claim.EndOfBoardPhoto.FileName}}

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Certification of Accuracy

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